• Rates are inclusive of :

House keeping and all linen.

• Rates quoted in USD unless otherwise specified.

Your contract is with Phuket Lifestyles a division of Luxury Asia Lifestyles Co Ltd. Phuket Lifestyles acts as agents for the property owners we also supply holiday services to the tenants.

Confirmation of Availability and Rates

"Phuket Lifestyles" will confirm availability, daily rates and the deposit required. Bookings are normally for a minimum of three nights.

Deposit

• An initial deposit of fifty percent (50%) depending on the villa, of the total rental will confirm a booking.
• If funds are not received within four banking days the reservation shall be considered as cancelled and cancellation charges will become payable.
• "Phuket Lifestyles" may then allocate the Villa to another client.

Balance

• The outstanding balance must be paid at least 30 days before the day of arrival, unless otherwise specified.
• "Phuket Lifestyles" reserves the right to cancel the booking if the balance is not received by the due date. Cancellation charges will apply.
• The whole amount of the Villa rental is to be paid at the time of booking if rental is to commence within 45 days.
• Payment should be made either by international bank transfer to "Phuket Lifestyles" nominated corporate account.
• Payment can also be made on-line by Visa, (4% Surcharge) and American Express (4.75% Surcharge).

A security deposit is payable on arrival to cover the cost of any damage or breakage's, the use of telephones and other services. The security deposit will be returned at the time of departure, less any such costs.

Cancellation and Amendments

If it becomes necessary to cancel all or any part of the booking, Phuket Lifestyles must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.

The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:

Standard and Peak Seasons:

30 days or more before arrival date:

All Payments are forfeited but credited for 9 month from the date of the cancellation confirmation by Phuket Lifestyles reservation department. The credit value can be used by the client or anyone on their behalf for any reservation, during any period upon availability and solely for the villa initially reserved.

Within 30 days of arrival date:

All rental payments are forfeited. A full or partial refund is solely applicable in the event that Phuket Lifestyles secures another reservation covering partially or fully the initial cancelled reservation.

Christmas and New Year Period:

For any cancellation after the deposit and/or balance payment, all payments are forfeited and a full or partial refund is solely applicable in the event that Phuket Lifestyles secures another reservation covering partially or fully the initial and cancelled reservation.

The above cancellation charges also apply if Phuket Lifestyles cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.
Any change to the original reservation is subject to the approval of Phuket Lifestyles.

Early departure penalty will be subject to negotiation with our local Representative's Manager.

Registered Guests

• If the number of people staying at the property exceeds that on the booking form or the maximum capacity of the villa "The Management Company" may ask the extra person or persons to vacate the property.
• Please note that no pets are allowed.

Arrival & Departure times

• Arrival time is 2:00pm and departure time is 11:00am.
• Early arrival and late departure times should be notified upon booking and will be dependent upon availability of the villas.
• Flight number/arrival and departure details must be notified to "Phuket Lifestyles" to ensure airport transfers timings are correct.

Valuables

Any personal valuables are the client's responsibility and at ones own risk please use in-room safe when available

• Neither "Phuket Lifestyles" nor the owners nor the staff is responsible for loss or damage.

Responsible behavior

• The person paying the deposit for the villa rental is responsible for the correct behaviour of the Guests staying at the Villa.
• Any guest not behaving in an appropriate manner will be asked to vacate.
• As part of this agreement all Guests are required to take due care when residing at the villas and to adequately supervise children.
• Damage or injury arising shall not be the responsibility of "Phuket Lifestyles".

Insurance

• It is a condition of the booking that the entire party is covered by comprehensive travel and health insurance.
• No claim can be made against "Phuket Lifestyles" or the owners of the rented properties by Guests related to the use of the Villas or third party services.
• " Phuket Lifestyles" shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of "Phuket Lifestyles" control.

Complaints

• The property descriptions provided by "Phuket Lifestyles" are made in good faith.
• "Phuket Lifestyles" accepts no responsibility for any modifications made by owners that are not mentioned.
• "Phuket Lifestyles" will use its best endeavours to rectify any problems. If there are any problems contact "The Management Company" immediately. It must be understood that local infrastructure and standards are often of a less developed nature.
• Any problems must be notified to "The Management Company" within 24 hours of occurrence and must then be notified in writing to "Phuket Lifestyles" before departure. If the Villas is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

Changes or cancellation by "Phuket Lifestyles "

• Though it is unlikely that "Phuket Lifestyles" will have to make any changes to confirmed arrangements, it may occasionally happen, Guests will be advised at the earliest possible date.
• If "Phuket Lifestyles " is unable to provide you with the Villa booked, "Phuket Lifestyles" shall reserve the right to cancel the reservation. For example if the property is rendered unusable "Phuket Lifestyles" will endeavour to locate a suitable property.
• No guarantee is given that this can be done. If this is not possible, "Phuket Lifestyles" will refund in full, less any bank charges, the amount paid.

• Phuket Lifestyles aim is to ensure that your holiday on Phuket is an enjoyable and relaxing one and we always aim to give prompt assistance to you if you are in difficulty. Any concerns you have should be brought to our attention immediately.